Relationship Banker & Teller — Customer Growth

Southern Michigan Bank & Trust; Centreville (MI); On-site; USD 32,000 - 50,000; Full time

Job summary

Southern Michigan Bank & Trust in Michigan seeks a Teller/Universal Banker to deliver high-quality customer service, process banking transactions, and promote bank products. You will open/close accounts, handle loans, and support branch goals while maintaining security and compliance.

Ideal candidates have cash handling and customer service experience, strong interpersonal skills, and a commitment to confidentiality. This on-site role offers growth within Retail Banking and team collaboration.

Qualifications

• High school diploma or GED is required.
• Cash handling experience, retail, or financial experience preferred.
• Customer service experience is highly preferred.

Responsibilities

• Build and maintain customer relations by providing high quality customer service.
• Assist customer from start to finish acting as a full relationship manager.
• Performs normal teller duties daily.
• Interview customers to obtain information and proactively sell all bank products and services, including but not limited to Checking, Savings, Individual Retirement Accounts, Certificates of Deposits and Savings Bonds.
• Open and close accounts using needs-based techniques.
• Assist customers with understanding consumer loan options, preparing applications, and completing loan closings in a professional and compliant manner.
• Assist customers with understanding electronic services, Wealth Management and Commercial/Mortgage loan services and make referrals to these departments when possible.
• Participate in outbound calling or business development efforts to support branch goals.
• Solve branch operations matters.
• Understand and support marketing initiatives.
• Maintain a clean and professional work area.
• Assist with lobby management and ensure branch appearance standards are met.
• Service, audit, and balance drawers, vaults, TCRs, PTM, coin machine and other branch technology within established guidelines.
• Prepare, verify, and order incoming and outgoing cash shipments.
• Prepare and sign cashier’s checks, loan checks, and wires within assigned limits.
• Open, close and lead the branch during absence of management.
• Discuss and process overrides for less experienced tellers.
• Mentor/train incoming Tellers/Universal Bankers.
• Follow all security, compliance, and regulatory requirements.
• Complete required bank training, including security, fraud, compliance, and customer service

Skills

Customer service

Cash handling

Relationship management

Interpersonal skills

Sales

Bank product knowledge

Education

High school diploma or GED

Job description

Southern Michigan Bank & Trust in Michigan seeks a Teller/Universal Banker to deliver high-quality customer service, process banking transactions, and promote bank products. You will open/close accounts, handle loans, and support branch goals while maintaining security and compliance.

Ideal candidates have cash handling and customer service experience, strong interpersonal skills, and a commitment to confidentiality. This on-site role offers growth within Retail Banking and team collaboration.