Relationship Banker & Teller: Consumer & Commercial

First Bank Midwest; Troy (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

First Bank Midwest is seeking a Universal Banker to deliver comprehensive banking services to consumer and commercial clients. This role blends teller transactions with relationship-based sales, ensuring a seamless customer experience across all service channels while maintaining compliance.

You will engage customers in meaningful financial conversations, identify needs, and recommend suitable products and solutions to support financial success.

Qualifications

• Deliver exceptional service to clients in person and by phone.
• Build and deepen customer relationships by understanding financial needs and goals.
• Conduct needs-based conversations and provide tailored banking solutions.
• Resolve customer issues promptly and elevate complex concerns as appropriate.

Responsibilities

• Draw deposits, withdrawals, payments and other teller transactions accurately.
• Balance cash drawer and maintain accurate transaction records.
• Support onboarding of new customers and ongoing relationship expansion.
• Identify referral opportunities for commercial lending, wealth, mortgage, etc.

Skills

Customer service

Relationship mgmt

Cross-selling

Compliance

Risk management

Account maintenance

Job description

First Bank Midwest is seeking a Universal Banker to deliver comprehensive banking services to consumer and commercial clients. This role blends teller transactions with relationship-based sales, ensuring a seamless customer experience across all service channels while maintaining compliance.

You will engage customers in meaningful financial conversations, identify needs, and recommend suitable products and solutions to support financial success.