Relationship Banker Team Lead: Growth & Coaching

Regions Bank; Dalton (GA); Presencial; USD 43.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Commission incentives

Overtime eligibility

Descripción de la vacante

Regions Bank in Dalton, GA seeks a Relationship Banker – Team Lead to meet customer needs and offer suitable products while guiding a banking team in the Branch Manager's absence.

You will coach junior bankers, drive branch performance, and educate customers on Regions' consumer and business products plus digital solutions. Strong communication and leadership are essential; weekend availability may be required.

Formación

• High School Diploma or GED
• Two (2) years of banking, sales, and/or customer service experience
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds
• Bachelor’s degree (preferred)
• Supervisory/management experience (preferred)

Responsabilidades

• Partners with the Branch Manager to guide and direct all branch activities
• Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions' solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquires new ones
• Partners with branch leadership on new business development opportunities and fosters financial wellness within local communities
• Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needs
• Educates and advises customers on Regions' Consumer and Business products and services, including all loan and deposit types
• Educates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easier
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Oversees branch operational and compliance-related tasks, ensuring branch teams understand procedural changes as they occur
• Resolves escalated issues, primarily in Branch Manager’s absences, which may include team scheduling, counseling associates, or input into hiring decisions
• Referred customers to an internal team of experts when additional financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

Conocimientos

Customer service

Leadership

Communication

Sales

Digital banking

Educación

High School Diploma or GED

Bachelor’s degree

Descripción del empleo

Regions Bank in Dalton, GA seeks a Relationship Banker – Team Lead to meet customer needs and offer suitable products while guiding a banking team in the Branch Manager's absence.

You will coach junior bankers, drive branch performance, and educate customers on Regions' consumer and business products plus digital solutions. Strong communication and leadership are essential; weekend availability may be required.