Relationship Banker – Personal Banking & Service

Santander Group; United States; On-site; USD 35,000 - 53,000; Full time

Job summary

Santander Group in Reading, MA seeks a Sales and Service Banker to advise customers on banking solutions, process transactions, and grow customer relationships. You will promote cross-sell opportunities while delivering a high-quality customer experience.

The role emphasizes compliance, risk awareness, and collaboration with branch teams to meet targets and drive overall performance, with a strong focus on digital tools and customer service excellence.

Qualifications

• Requires 12+ months sales experience or 6+ months in retail banking/sales with proven results
• Customer service experience in a high-volume environment is required
• Ability to learn and apply sales techniques to recommend products and services

Responsibilities

• Build long-lasting relationships with customers by understanding financial needs
• Provide tailored banking, lending, and investment solutions
• Handle teller transactions and maintain accurate cash drawer balances
• Educate customers on digital banking tools and self-service options
• Collaborate with teammates to achieve branch sales targets
• Ensure regulatory and internal policy compliance

Skills

Customer service

Relationship building

Sales techniques

Cross-selling

Digital tools

Communication skills

Teamwork

Attention to detail

Cash handling

Adaptability

Education

High school diploma

Bachelor’s degree (preferred)

Tools

Microsoft Office

Job description

Santander Group in Reading, MA seeks a Sales and Service Banker to advise customers on banking solutions, process transactions, and grow customer relationships. You will promote cross-sell opportunities while delivering a high-quality customer experience.

The role emphasizes compliance, risk awareness, and collaboration with branch teams to meet targets and drive overall performance, with a strong focus on digital tools and customer service excellence.