Relationship Banking Advisor

Banco Santander SA; Billerica (MA); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander is seeking a Sales and Service Banker in Billerica, MA to build lasting relationships with customers, understanding their financial needs, and offering tailored banking, lending, and investment solutions. You will handle teller transactions and educate customers on digital banking tools.

The role emphasizes excellent customer service, risk awareness, and collaboration to drive branch sales targets while supporting overall bank objectives.

Qualifications

• High school diploma or GED required; Bachelor's degree preferred.
• 12+ months experience selling products and/or services; or 6+ months in related banking sales with proven results.
• 6+ months customer service in high-volume environment; cash handling experience.
• Ability to learn sales techniques and cross-sell products; strong communication and teamwork.

Responsibilities

• Provide tailored banking, lending, and investment solutions with strong customer service.
• Process teller transactions and handle cash with accuracy.
• Identify cross-sell opportunities and refer customers to banking products.
• Educate customers on digital banking tools and services.
• Support branch goals and maintain regulatory compliance.

Skills

Customer service

Sales experience

Cross-selling

Communication skills

Team collaboration

Digital tools usage

Cash handling

Education

High school diploma or GED

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Job description

Santander is seeking a Sales and Service Banker in Billerica, MA to build lasting relationships with customers, understanding their financial needs, and offering tailored banking, lending, and investment solutions. You will handle teller transactions and educate customers on digital banking tools.

The role emphasizes excellent customer service, risk awareness, and collaboration to drive branch sales targets while supporting overall bank objectives.