Relationship Banker: Grow Clients & Digital Banking

Santander; City of Kingston (NY); In loco; USD 35.000 - 53.000; Tempo pieno

Descrizione del lavoro

Santander in Kingston, MA seeks a Sales and Service Banker to build trusted customer relationships and provide tailored banking, lending, and investment solutions. You will handle teller transactions, promote digital tools, and support branch goals while delivering exceptional service.

The role requires 6+ months in customer service and cash handling, with strong communication and teamwork skills. Weekend/evening hours may be required, and compliance with regulations is essential.

Competenze

• High school diploma or GED required.
• Bachelor's degree preferred in a related field or equivalent demonstrated through experience or education.
• 12+ months experience selling products and/or services.
• 6+ months experience in retail banking sales or related financial services sales.
• 6+ months Santander experience related to the role.
• 6+ months customer service experience in a high volume environment.
• 6+ months cash handling experience.
• Established relationship‑building skills focused on customer experience and loyalty.
• Excellent customer service and ability to learn sales techniques to meet customer needs.
• Ability to work collaboratively in a team and communicate effectively.
• Ability to follow directions, identify risks, and maintain accuracy.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Proficiency with digital tools and technology to engage customers.
• Ability to work weekend/evening branch hours.

Mansioni

• Responsible for meeting the financial needs of the customer including transactional, servicing, and product.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain strong relationships with clients to provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive performance.
• Ensure elevated customer experience with personalized, seamless service.
• Foster loyalty by addressing concerns and timely resolutions.
• Engage customers with digital platforms to enhance interactions and educate self‑service options.
• Communicate clearly with customers in person, over the phone, or digitally.
• Perform teller transactions with accuracy and efficiency (deposits, withdrawals, transfers).
• Handle cash and maintain accurate cash drawer balances.
• Assist with custodianship, audits, and other operational tasks.
• Ensure compliance with regulatory requirements and internal risk policies.
• Time allocated to core responsibilities may vary by branch needs.
• Responsibilities may extend to nearby branches based on business needs.

Conoscenze

Retail banking sales

Cash handling

Customer service

Cross-selling

Relationship building

Communication skills

Digital tools

Teamwork

Attention to detail

Risk awareness

Formazione

High school diploma or GED

Bachelor’s Degree in related field

Strumenti

Microsoft Office

Descrizione del lavoro

Santander in Kingston, MA seeks a Sales and Service Banker to build trusted customer relationships and provide tailored banking, lending, and investment solutions. You will handle teller transactions, promote digital tools, and support branch goals while delivering exceptional service.

The role requires 6+ months in customer service and cash handling, with strong communication and teamwork skills. Weekend/evening hours may be required, and compliance with regulations is essential.