Relationship Banking & Service Specialist

Santander Group; Kingston (MA); On-site; USD 35,000 - 53,000; Full time

Job summary

Santander Group in Kingston, MA is hiring a Sales and Service Banker to meet customer financial needs through transactions, services, and product recommendations. You will grow banking relationships via branch activity, calls, and referrals, and deliver tailored solutions with a focus on customer experience.

The role emphasizes teamwork, compliance, and the ability to work flexible hours including weekends. Prior retail banking sales experience is valued.

Qualifications

• High school diploma or GED required.
• Bachelor’s Degree in related field or equivalent demonstrated through work experience, training, military service, or education preferred.
• 12+ months experience selling products and/or services OR 6+ months experience in Retail Banking sales or related field with success in establishing customers and deepening relationships.
• Established relationship-building skills with focus on customer experience and loyalty.
• Excellent customer service skills.
• Ability to learn and apply sales techniques to recommend products and services meeting customer needs.
• Experience in cross-selling products and services.
• Ability to work collaboratively in a team-oriented environment.
• Excellent communication, consultative and influence skills.
• Professional image; proficient with digital tools.
• Work authorization to work in the United States without sponsorship.

Responsibilities

• Meet the financial needs of customers through transactions, servicing, and product offerings.
• Identify opportunities to grow banking relationships through branch activities and referrals.
• Develop and maintain relationships to understand needs and provide tailored solutions.
• Collaborate with team members and partners to achieve branch goals and drive performance.
• Ensure an elevated customer experience with personalized, seamless service.

Skills

Relationship-building

Customer service

Sales techniques

Cross-selling

Team collaboration

Communication skills

Digital tools

Attention to detail

Multi-tasking

Computer proficiency

Education

High school diploma or GED

Bachelor’s Degree in related field

Tools

Microsoft Office

Job description

Santander Group in Kingston, MA is hiring a Sales and Service Banker to meet customer financial needs through transactions, services, and product recommendations. You will grow banking relationships via branch activity, calls, and referrals, and deliver tailored solutions with a focus on customer experience.

The role emphasizes teamwork, compliance, and the ability to work flexible hours including weekends. Prior retail banking sales experience is valued.