Relationship Banker II - Service, Sales & Client Solutions

Truist; Gloucester (VA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Job summary

Truist in the United States is seeking a Universal Banker to deliver timely client service, process transactions accurately, and promote digital self-service tools. You will support outbound calls and assist with IRM activities while collaborating with branch teams to meet client needs.

This role requires strong communication, reliability, and flexibility to work weekends and travel as needed. Join Truist to help clients achieve their financial goals with trusted guidance.

Qualifications

• High school diploma or equivalent education.
• Two years teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills.
• Ability to master PC keyboard and software skills necessary for branch automation
• Ability to multi-task under time constraints.
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
• Ability to travel to accommodate temporary staffing needs as required
• Ability to work weekends and/or extended hours with occasional travel and overnights

Responsibilities

• Provide a distinctive client experience with a consistent service level.
• Educate clients on digital self-service solutions including ATMs, Online and Mobile banking.
• Support team sales by outbound calls and identifying client needs.
• Understand Integrated Relationship Management (IRM) to deliver Truist expertise.
• Participate in Retail Community Bank routines and trainings.
• Adhere to internal controls and risk management policies.
• Serve as secondary contact for new accounts and problem resolution.

Skills

Interpersonal skills

Communication skills

Customer service

PC literacy

Multi-tasking

Office software

Travel flexibility

Weekend availability

Education

High school diploma or equivalent education

Tools

Microsoft Office

Job description

Truist in the United States is seeking a Universal Banker to deliver timely client service, process transactions accurately, and promote digital self-service tools. You will support outbound calls and assist with IRM activities while collaborating with branch teams to meet client needs.

This role requires strong communication, reliability, and flexibility to work weekends and travel as needed. Join Truist to help clients achieve their financial goals with trusted guidance.