Relationship Banker II: Growth & Digital Banking

Regions Bank; Garland (TX); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Life Insurance

Parental Leave

Employee Assistance Program

Volunteer Program

Job summary

Regions Bank in Garland, TX is seeking a Relationship Banker II to meet with customers in person and by phone, identifying financial needs and offering Regions’ products and guidance to help achieve goals.

The role emphasizes outbound calls, educating customers on consumer and business banking options, and adopting digital tools to improve the customer experience. Evening and Saturday availability may be required.

Qualifications

• High School Diploma or GED
• Ability to work Saturdays as needed
• Ability to handle cash and process cash transactions
• Ability to communicate in person, on the phone, and through electronic channels
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor
• Ability to walk and stand for extended periods of time
• Ability to lift up to twenty (20) pounds

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose
• Owns and resolves customer issues
• Refers customers to an internal team of experts when complex financial goals and needs are recognized
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks

Skills

Communication

Relationship building

Customer focus

Digital banking

Cash handling

Multitasking

Teamwork

Education

Bachelor’s degree

High School Diploma or GED

Job description

Regions Bank in Garland, TX is seeking a Relationship Banker II to meet with customers in person and by phone, identifying financial needs and offering Regions’ products and guidance to help achieve goals.

The role emphasizes outbound calls, educating customers on consumer and business banking options, and adopting digital tools to improve the customer experience. Evening and Saturday availability may be required.