Relationship Banker II: Lead, Coach & Grow Banking Center

Santander US; Watertown (CT); On-site; USD 35,000 - 58,000; Full time

Job summary

Santander US, through Webster Bank, seeks a Relationship Banker 2 to serve Banking Center customers, drive sales, and support operations. You will process transactions, learn customer needs, and build trusted relationships. The role requires strong communication, teamwork, and the ability to supervise and coach colleagues.

A flexible schedule, including weekends, may be required. Educational requirement: high school diploma; advanced degrees preferred.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Needs-based banking sales

Communication

Coaching

Teamwork

Education

HS Diploma or GED

Associate or Bachelor's (preferred)

Job description

Santander US, through Webster Bank, seeks a Relationship Banker 2 to serve Banking Center customers, drive sales, and support operations. You will process transactions, learn customer needs, and build trusted relationships. The role requires strong communication, teamwork, and the ability to supervise and coach colleagues.

A flexible schedule, including weekends, may be required. Educational requirement: high school diploma; advanced degrees preferred.