Relationship Banker II — Growth & Coaching Lead

Santander Consumer USA Inc.; Lakewood (CT); On-site; USD 35,000 - 58,000; Full time

Job summary

Santander Bank, N.A. is seeking a Relationship Banker II to support Banking Center customers, drive sales, and deliver exceptional service.

The role emphasizes needs-based conversations, collaboration across business segments, and adherence to regulatory requirements. The ideal candidate has several years of customer service and sales experience, along with flexibility for occasional weekend hours and travel between centers.

Qualifications

• GED or higher required.
• Associates and/or Bachelor's degree preferred.
• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Working knowledge of all products and services.
• Keeps current with branch transaction processing systems.
• Strong customer service and teamwork skills.
• Flexible/rotating schedule; may include weekends and extended hours.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, using available resources.
• Evaluates client needs and offers appropriate financial products and services to build relationships.
• Performs routine teller transactions (deposits, withdrawals, check cashing, loan payments).
• Support segmentation strategy by implementing sales, retention, and other bank initiatives.
• Aim to achieve/exceed individual and team sales, service, and operations goals.
• Maintain compliance with Federal/State regulations and bank policies; pass branch audits.
• Assist with supervising banking center colleagues and onboarding new bankers.

Skills

Customer service

Needs-based sales

Communication

Lead generation

Sales goals

Education

GED

Associates and/or Bachelor's

Job description

Santander Bank, N.A. is seeking a Relationship Banker II to support Banking Center customers, drive sales, and deliver exceptional service.

The role emphasizes needs-based conversations, collaboration across business segments, and adherence to regulatory requirements. The ideal candidate has several years of customer service and sales experience, along with flexibility for occasional weekend hours and travel between centers.