Relationship Banker II: Customer Growth & Coaching Lead

Santander US; Wantagh (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Santander US in Wantagh, NY is seeking a Relationship Banker II to service Banking Center customers and help the team meet sales, service, and operations goals. You will handle routine transactions and use needs-based conversations to identify financial products that fit customer needs.

The role emphasizes strong communication, coaching others, and adherence to regulations. A flexible schedule and occasional travel between Banking Centers may be required.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Needs-based sales

Coaching/Leadership

Communication

Teamwork

Education

High School Diploma or GED

Advanced degrees preferred

Job description

Santander US in Wantagh, NY is seeking a Relationship Banker II to service Banking Center customers and help the team meet sales, service, and operations goals. You will handle routine transactions and use needs-based conversations to identify financial products that fit customer needs.

The role emphasizes strong communication, coaching others, and adherence to regulations. A flexible schedule and occasional travel between Banking Centers may be required.