Relationship Banker II – Growth & Coaching Leader

Santander; Elmwood Park (IL); Presencial; USD 35.000 - 58.000; Jornada completa

Descripción de la vacante

Santander Bank, N.A. is seeking a Banking Center Relationship Banker II for our Elmwood Park Banking Center.

You will serve Banking Center customers, help the team reach sales, service, and operations goals, and process customer financial transactions per guidelines. The role requires excellent communication to understand customer needs, build trust, and identify suitable products; supervising and coaching fellow bankers and maintaining regulatory compliance are essential.

Formación

• 3-4 years of customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork.
• Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

Responsabilidades

• Responds to customers’ needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/ exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Conocimientos

Customer service

Banking sales

Supervisory experience

Product knowledge

Branch systems

Teamwork

Flexible schedule

Travel

Educación

H.S. Diploma or GED

Associates or Bachelor’s

Descripción del empleo

Santander Bank, N.A. is seeking a Banking Center Relationship Banker II for our Elmwood Park Banking Center.

You will serve Banking Center customers, help the team reach sales, service, and operations goals, and process customer financial transactions per guidelines. The role requires excellent communication to understand customer needs, build trust, and identify suitable products; supervising and coaching fellow bankers and maintaining regulatory compliance are essential.