Relationship Banker II: Grow Customer Relationships

Regions Bank; Houston (TX); On-site; USD 46,000 - 56,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Job summary

Regions Bank is seeking a Relationship Banker II to meet with customers in person and by phone to assess financial needs and offer appropriate products and guidance to achieve goals. This role emphasizes sales, service, and growth opportunities within a supportive team.

The successful candidate will build relationships, educate customers on consumer and business products, and work with digital banking tools while complying with regulations.

Qualifications

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer regularly, including typing and monitoring.
• Ability to walk and stand for extended periods.
• Ability to lift up to twenty (20) pounds.
• Bachelor’s degree (preferred).
• Life Insurance License (preferred).
• One year of cash-handling, banking, and/or customer service experience (preferred).

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.

Skills

Strong communication

Customer focus

Relationship-building

Digital banking support

Multitasking

Education

High school diploma or GED

Bachelor’s degree

Job description

Regions Bank is seeking a Relationship Banker II to meet with customers in person and by phone to assess financial needs and offer appropriate products and guidance to achieve goals. This role emphasizes sales, service, and growth opportunities within a supportive team.

The successful candidate will build relationships, educate customers on consumer and business products, and work with digital banking tools while complying with regulations.