Relationship Banker II — Growth & Customer Impact

Regions Bank; Cornelius (NC); On-site; USD 44,000 - 53,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Charlotte, North Carolina seeks a Relationship Banker II to meet with customers in person and by phone to assess financial needs and offer suitable products and guidance. This role emphasizes growth, strong communication, and teamwork to help customers reach their financial goals.

It includes handling transactions, promoting digital banking, and collaborating with a team to deliver exceptional service.

Qualifications

• High School Diploma or GED.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods.
• Ability to lift up to twenty (20) pounds.

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provides a consistent optimal customer experience, including greeting customers and processing transactions as needed.
• Owns and resolves customer issues.
• Refers customers to an internal team of experts when complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including managing operational risks.

Skills

Relationship-building

Communication

Customer service

Education

High School Diploma or GED

Job description

Regions Bank in Charlotte, North Carolina seeks a Relationship Banker II to meet with customers in person and by phone to assess financial needs and offer suitable products and guidance. This role emphasizes growth, strong communication, and teamwork to help customers reach their financial goals.

It includes handling transactions, promoting digital banking, and collaborating with a team to deliver exceptional service.