Relationship Banker II — Digital-First Client Advisor

U.S. Bank; Fresno (CA); On-site; USD 56,000 - 73,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

Holiday opportunities

Disability insurance

Job summary

U.S. Bank is seeking a Relationship Banker to build strong client relationships across in-person and digital channels. You will assess customer needs, educate on deposit and loan products, and recommend tailored solutions while maintaining regulatory and service standards.

The role involves opening accounts, processing requests, and leveraging digital banking tools to enhance the client experience. Strong communication and a customer-focused mindset are essential.

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Strong communication and interpersonal skills to engage customers across channels.
• Solid knowledge of retail banking products and services and digital tools.

Responsibilities

• Engage clients across in-person, appointment, and digital channels to provide financial guidance.
• Identify client needs and present suitable banking solutions and services.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking tools and self-service features.
• Collaborate with branch team to ensure a seamless client experience.
• Maintain awareness of policies, procedures and risk controls relevant to client service.

Skills

Relationship building

Customer service

Sales experience

Digital product knowledge

Communication skills

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build strong client relationships across in-person and digital channels. You will assess customer needs, educate on deposit and loan products, and recommend tailored solutions while maintaining regulatory and service standards.

The role involves opening accounts, processing requests, and leveraging digital banking tools to enhance the client experience. Strong communication and a customer-focused mindset are essential.