Relationship Banker II – Client-Focused Banking

TD Bank Group; Arlington (MA); On-site; USD 30,000 - 38,000; Full time

Job summary

TD Bank in Arlington, MA is hiring for a Customer Service Teller role that focuses on delivering a human, relationship-driven banking experience. As the first point of contact, you will handle everyday transactions, educate clients on products, and guide them to the right partners while maintaining accuracy and regulatory compliance.

This position requires a high school diploma or GED, 1+ year of client-facing experience, and the ability to work evenings, weekends, and holidays.

Qualifications

• High school diploma or GED required.
• 1+ years of demonstrated experience working with clients.
• Teller or cash-handling experience in a client-facing/financial institution preferred.
• Ability to work evenings, weekends and holidays as scheduled.
• Strong organization skills and the ability to handle multiple tasks.
• Proficient in Microsoft Office.
• Notary license preferred.

Responsibilities

• Orchestrates the overall client experience by managing client flow.
• Serves as the hospitality ambassador for the financial center.
• Creates personalized, client-first interactions.
• Educates clients on banking products and digital capabilities.
• Engages clients through proactive outreach and appointments.
• Ensures compliant outcomes by adhering to risk and policy.
• Escalates non-standard issues appropriately.

Education

High school diploma or GED

Tools

Microsoft Office

Job description

TD Bank in Arlington, MA is hiring for a Customer Service Teller role that focuses on delivering a human, relationship-driven banking experience. As the first point of contact, you will handle everyday transactions, educate clients on products, and guide them to the right partners while maintaining accuracy and regulatory compliance.

This position requires a high school diploma or GED, 1+ year of client-facing experience, and the ability to work evenings, weekends, and holidays.