Relationship Banker II - Client Care & Growth Benefits

Truist; Hampton (VA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

Additional incentive pay

Job summary

Truist is seeking a Universal Banker in the United States. The role involves delivering timely client transactions, educating customers on digital banking, and supporting sales activities including outbound outreach.

You will handle routine and complex transactions while promoting Truist products and services with a focus on IRM to meet client needs. The position requires a high school diploma, teller or client service experience, and strong communication skills.

Qualifications

• High school diploma or equivalent education.
• Two years of teller or cash handling or client service experience.
• Six months of client relationship building or sales experience.
• Excellent interpersonal and communication skills, including a desire to interact with clients and prospects.
• Ability to travel to accommodate temporary staffing needs as required to include temporary assignment or locale changes.
• Ability to work weekends and/or extended hours with occasional travel and overnights may be included.
• Proficiency with basic computer applications, such as Microsoft Office software products.

Responsibilities

• Provide a distinctive client experience to ensure a consistent service level by engaging clients with smiling, facilitating courteous conversation, conducting both complex and standardized transactions while uncovering needs.
• Educate clients on digital, self-service solutions including ATMs, Online and Mobile banking to make banking easier and enhance their service experience.
• Support team sales process by participating in client outreach through outbound calls, checking for client offers, and identifying client needs or opportunities by fulfilling the need or referring the client to the appropriate branch team members or specialist.
• Understand the importance of Integrated Relationship Management (IRM) to ensure we seamlessly deliver Truist expertise and solutions for our clients’ unique needs.
• Participate fully in all components of the established Truist Retail Community Bank Leadership Routines.
• Commit to advancing individual and product knowledge to better serve consumer and business clients by attending sales, service and product knowledge meetings and all applicable training classes and web-based learning.
• Adhere to internal controls, operational procedures and risk management policies. Stays informed of all changes in policies and procedures to ensure compliance with current guidelines.
• Serve as secondary contact for new account openings and problem resolution, offering applicable products and services to clients and prospects. Handles proportionate volume of work based on branch demands.

Skills

Teller experience

Customer service

Sales experience

Interpersonal skills

PC skills

Time management

Microsoft Office

Travel flexibility

Weekend/hours flexibility

Education

High school diploma

Tools

Microsoft Office

Job description

Truist is seeking a Universal Banker in the United States. The role involves delivering timely client transactions, educating customers on digital banking, and supporting sales activities including outbound outreach.

You will handle routine and complex transactions while promoting Truist products and services with a focus on IRM to meet client needs. The position requires a high school diploma, teller or client service experience, and strong communication skills.