Relationship Banker I/II — Grow Client Relationships

Cathay Bank; Las Vegas (NV); On-site; USD 25,000 - 34,000; Full time

Job summary

Cathay Bank in Las Vegas is seeking a teller to handle daily transactions, provide exceptional customer service, and support cross-selling of bank products and services. You will open accounts and refer customers to specialists while following regulations and security procedures to protect customers and the bank.

As a teller you will perform deposits and withdrawals, balance the cash drawer, process wires, and assist with Safe Deposit operations. Strong communication and teamwork are essential.

Qualifications

• College degree in business, accounting or finance preferred or related work experience.
• 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred. Banking experience is a plus.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate and typing proficient. Previous experience with data entry, 10-key, banking software, and Microsoft Word, Excel, PowerPoint and Outlook a plus.
• Detail-oriented and organized with good note taking and follow-up skills.
• Good oral and written communication skills — can write clear messages, initiate conversations, and talk to customers about products and services.
• Good listening and interpersonal skills — can listen without interrupting, seeks clarification, responds professionally, and keeps emotions under control in difficult situations.
• Ability to work independently and as part of team.
• Ability to give and receive feedback to improve skills and job knowledge.
• Can maintain good attendance and arrive consistently at scheduled start time.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.
• Able and willing to commute as required for business needs.

Responsibilities

• Perform deposits and withdrawal transactions.
• Reconcile and balance teller cash drawer.
• Process outgoing wires.
• Essential functions of Safe Deposit box (e.g. entry, opening, maintenance).
• Assist customers with problem resolution.
• Assist in ATM balancing.
• Detect and report fraudulent or suspicious activities by completing BSA reporting as required, Currency Transactions Reports or Monetary Instrument Reports.
• Perform all aspects of new account opening procedures for all bank products/services.
• Answer customer inquiries, make appropriate financial solutions and recommendations and assist with problem resolution.
• Perform customer service functions such as check orders, change of address, return mail processing, supersede signature cards, and other account maintenance changes.
• Identify sales opportunities to cross-sell bank products and services to ensure customers’ financial goals are met.
• Provide quality personalized customer service, maintain frequent customer contact to expand relationships and ensure customer retention.
• Maintain open communication with Bank business partners and make referrals as appropriate (e.g. Financial Advisors, Mortgage Loan Originators, Commercial Lenders).
• Proactively support branch new business promotions.

Skills

Cash handling

Customer service

Sales experience

Bilingual English/Chinese

Education

College degree in business, accounting or finance preferred

Tools

Banking software

Job description

Cathay Bank in Las Vegas is seeking a teller to handle daily transactions, provide exceptional customer service, and support cross-selling of bank products and services. You will open accounts and refer customers to specialists while following regulations and security procedures to protect customers and the bank.

As a teller you will perform deposits and withdrawals, balance the cash drawer, process wires, and assist with Safe Deposit operations. Strong communication and teamwork are essential.