Relationship Banker: Elevate Customer Banking & Growth

Cathay Bank; New York (NY); On-site; USD 26,174 - 31,684; Full time

Benefits offered by this job

Incentive pay

Competitive hourly wages

Job summary

Cathay Bank is seeking a customer-focused teller to handle deposits and withdrawals, balance cash drawers, and process wires. You will support daily operations, open new accounts, and refer clients to other departments to meet financial goals.

We value accuracy, confidentiality, and strong communication as you assist customers with solutions while adhering to bank policies and security procedures.

Qualifications

• College degree in business, accounting or finance preferred or related work experience.
• 6-12 months of cash handling, customer service in a retail environment, or sales experience preferred.
• Desire to learn the banking industry, help others, and work in a professional environment.
• PC literate; data entry, 10-key, banking software and Microsoft Office are a plus.
• Bilingual English/Chinese (Mandarin or Cantonese) preferred.

Responsibilities

• Handle teller transactions with accuracy and efficiency.
• Provide operational support and cross-sell bank products/services.
• Open new accounts and refer customers to other areas as needed.
• Follow regulations and bank security procedures to protect customers and minimize risk.
• Resolve customer service issues and detect suspicious activities as required.

Skills

Customer service

Cash handling

Cross-selling

Communication

Teamwork

Attention to detail

Education

College degree in business, accounting or finance preferred

Tools

Banking software

Microsoft Office (Word, Excel, Outlook)

Job description

Cathay Bank is seeking a customer-focused teller to handle deposits and withdrawals, balance cash drawers, and process wires. You will support daily operations, open new accounts, and refer clients to other departments to meet financial goals.

We value accuracy, confidentiality, and strong communication as you assist customers with solutions while adhering to bank policies and security procedures.