Relationship Banker I: Grow Clients with Digital Banking

U.S. Bank; Knoxville (TN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker who will engage customers across in-person, appointment, and virtual channels to provide personalized financial counsel.

The role emphasizes a digital-first approach, educating clients on online tools, and opening accounts while building trust and long-term relationships with both consumers and small business clients. The ideal candidate has strong communication skills, a solid understanding of bank policies, and a proven history of customer service

Qualifications

• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to effectively engage and communicate with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset.
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively.
• Experience in the financial services industry preferred.

Responsibilities

• Build and maintain client relationships through in-person, appointments, and virtual channels.
• Identify client needs and present suitable deposit/loan options and digital tools.
• Open new consumer and business accounts and process service requests.
• Educate clients on self-service digital products and banking channels.
• Collaborate with branch team to deliver excellent, accurate service.

Skills

Relationship building

Communication

Bank policies

Customer service

Digital products

Needs assessment

Recommendations

Finance experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker who will engage customers across in-person, appointment, and virtual channels to provide personalized financial counsel.

The role emphasizes a digital-first approach, educating clients on online tools, and opening accounts while building trust and long-term relationships with both consumers and small business clients. The ideal candidate has strong communication skills, a solid understanding of bank policies, and a proven history of customer service