Relationship Banker: Digital-First Client Advocate

U.S. Bank; Caldwell (ID); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and digital channels. You will open accounts, process loans, and educate clients on digital banking tools while building trusted relationships.

You’ll work from a U.S. Bank location and collaborate with branch teams to deliver personalized financial solutions. This role emphasizes a digital-first mindset, compliance, and exceptional customer service across retail and business clients.

Qualifications

• High school diploma or equivalent is required.
• Experience in retail banking or related training is typical.
• Strong customer service and interpersonal skills are preferred.

Responsibilities

• Engage clients across channels to provide banking counsel.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital banking tools and self-service options.
• Collaborate with branch team members to meet client needs and goals.

Skills

Relationship building

Client communication

Digital banking tools

Customer service

Banking policies

Financial services experience

NMLS knowledge

Education

High school diploma or equivalent

Tools

CRM systems

Self-service digital products

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, by appointment, and digital channels. You will open accounts, process loans, and educate clients on digital banking tools while building trusted relationships.

You’ll work from a U.S. Bank location and collaborate with branch teams to deliver personalized financial solutions. This role emphasizes a digital-first mindset, compliance, and exceptional customer service across retail and business clients.