Relationship Banker I: Customer-Centric Banking Growth

Santander; New Rochelle (NY); On-site; USD 32,000 - 51,000; Full time

Job summary

Santander is seeking a Banking Center Relationship Banker I in New Rochelle to serve Banking Center customers and assist the team in achieving sales, service, and operations goals. The role handles daily financial transactions and uses strong communication to identify customer needs and build trusted relationships.

The position emphasizes sales and service excellence with a focus on cross-selling, teamwork, and compliance with banking regulations.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• Ability to work a flexible and/or rotating schedule, including weekends and extended hours; travel may be required to alternate Banking Centers
• Self-starter and highly motivated
• Working knowledge of all products and services
• Keeps current with all systems used for branch transaction processing
• Demonstrates strong customer service skills and ability to support teamwork, creating a positive working environment

Responsibilities

• Responds to customers’ needs in an accurate and timely fashion, capitalizing on resources and tools available
• Evaluates needs of clients and offers appropriate financial products and services through needs-based conversations
• Perform routine teller transactions like deposits, withdrawals, check cashing, loan payments and other transactions
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives
• Expected to achieve/exceed both individual and team goals in sales, service and operations
• Maintains compliance with Federal and State regulations as well as bank policies and procedures; meet/exceed branch audits and operations evaluation requirements

Skills

Customer service

Needs-based banking sales

Flexible schedule

Team collaboration

Education

High school diploma or GED

Associate or Bachelor’s degree (preferred)

Job description

Santander is seeking a Banking Center Relationship Banker I in New Rochelle to serve Banking Center customers and assist the team in achieving sales, service, and operations goals. The role handles daily financial transactions and uses strong communication to identify customer needs and build trusted relationships.

The position emphasizes sales and service excellence with a focus on cross-selling, teamwork, and compliance with banking regulations.