Senior Banking Center Relationship Leader

Santander US; New Rochelle (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Santander Bank, N.A. is seeking a Relationship Banker II to join a Banking Center in New Rochelle, NY. This role supports customers with everyday financial transactions, identifies needs-based opportunities, and promotes bank products while delivering outstanding service.

You will work with a team to achieve sales, service, and operational goals, while staying compliant with bank policies and regulations. The ideal candidate has 3+ years in customer service and sales in banking, strong

Qualifications

• 3+ years of customer service and needs-based banking sales experience preferred
• Ability to supervise and coach fellow relationship bankers
• Flexible/schedule including weekends and extended hours; travel may be required between centers

Responsibilities

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Skills

Customer service

Sales experience

Coaching/leadership

Communication

Teamwork

Education

High School Diploma or GED

Associate/Bachelor preferred

Job description

Santander Bank, N.A. is seeking a Relationship Banker II to join a Banking Center in New Rochelle, NY. This role supports customers with everyday financial transactions, identifies needs-based opportunities, and promotes bank products while delivering outstanding service.

You will work with a team to achieve sales, service, and operational goals, while staying compliant with bank policies and regulations. The ideal candidate has 3+ years in customer service and sales in banking, strong