Relationship Banker I: Customer Care and Cash Handling

Mutual Bancorp and its Subsidiaries; Centerville (MA); Presencial; USD 28 000 - 31 000; Tempo integral

Resumo da oferta

Mutual Bancorp and its Subsidiaries seeks a Relationship Banker I to deliver exceptional customer care at a Cape Cod 5 Retail Banking Center location, assisting customers with banking transactions and inquiries. You will process deposits and loan payments, uphold confidentiality, and build knowledge of the Bank’s products while complying with laws and policies.

Requirements include six months of cash handling and customer service experience, NMLS registration eligibility, and a high school

Qualificações

• Bachelor's degree preferred.
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
• Eligible for Notary Public commission.
• Minimum six months’ cash handling experience preferred.
• Minimum six months’ customer service experience.
• Prior customer relationship building experience.
• Cyber security awareness.
• Strong verbal and written communication skills.
• Critical thinking, decision making and problem-solving skills.

Responsabilidades

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy)
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer’s check issuance and savings bond redemption
• Safeguards customer trust by upholding duty of customer confidentiality
• Works to develop a comprehensive knowledge of the Bank’s products and services offered, taking responsibility to request assistance for further development needs
• Must comply with all required laws, regulations, policies, and procedures
• Timely completion of all assigned learning activities
• Actively participate in Banking Center meetings and one-on-one coaching sessions
• Participation/volunteerism in community groups and events
• Additional duties as assigned

Conhecimentos

Cash handling

Customer service

Relationship building

Cyber security awareness

Verbal and written communication

Critical thinking

Problem solving

Formação académica

Associates or better

High School or better

Bachelor's degree preferred

Descrição da oferta de emprego

Mutual Bancorp and its Subsidiaries seeks a Relationship Banker I to deliver exceptional customer care at a Cape Cod 5 Retail Banking Center location, assisting customers with banking transactions and inquiries. You will process deposits and loan payments, uphold confidentiality, and build knowledge of the Bank’s products while complying with laws and policies.

Requirements include six months of cash handling and customer service experience, NMLS registration eligibility, and a high school