Relationship Banker I - Personal Banking & Customer Care

The Cape Cod Five Cents Savings Bank; Mashpee (MA); On-site; USD 35,000 - 48,000; Full time

Job summary

The Cape Cod Five Cents Savings Bank is seeking a Relationship Banker I to provide exceptional customer care at a full-service Retail Banking Center. You will handle banking transactions, address inquiries, and support problem resolution while upholding confidentiality and bank policies.

Ideal candidates have at least six months of cash handling and customer service experience, with strong communication and problem-solving skills, plus a willingness to learn about bank products and services.

Qualifications

• Cash handling experience preferred.
• Customer service experience required or preferred.
• Ability to build relationships with customers.
• Cyber security awareness to protect bank and customers.

Responsibilities

• Greet customers by name and build rapport.
• Process daily transactions and verify cash and endorsements.
• Address inquiries and resolve problems per policy.
• Protect customer confidentiality and data.
• Learn bank products and services to assist customers.

Skills

Cash handling

Customer service

Customer relationships

Cyber security awareness

Verbal and written communication

Critical thinking

Problem solving

Education

High School (required)

Associates (required)

Bachelor's degree preferred

Job description

The Cape Cod Five Cents Savings Bank is seeking a Relationship Banker I to provide exceptional customer care at a full-service Retail Banking Center. You will handle banking transactions, address inquiries, and support problem resolution while upholding confidentiality and bank policies.

Ideal candidates have at least six months of cash handling and customer service experience, with strong communication and problem-solving skills, plus a willingness to learn about bank products and services.