Senior Relationship Banker — Mentor & Customer Expert

Mutual Bancorp and its Subsidiaries; Massachusetts; On-site; USD 35,000 - 43,000; Full time

Job summary

Mutual Bancorp and its Subsidiaries is seeking a Relationship Banker III to deliver exceptional customer care in a Cape Cod Retail Banking Center. You will handle daily transactions, inquiries, problem resolution and mentor RB I and RB II staff.

You will promote deposit and loan products, maintain confidentiality, and uphold banking policies. The role emphasizes customer relationship building and knowledge of bank services, with opportunities for growth and community involvement.

Qualifications

• Minimum two years banking experience.
• Ability to mentor RB I and RB II team members.
• Ability to independently complete transactions and all platform services, including deposits, loan payments, openings, IRAs, etc.
• Ability to execute more complex account openings and transactions independently, e.g., business accounts
• Demonstrated high level of judgement
• Demonstrated ability to fulfill the Banking Center opening and closing activities
• Proven customer relationship building experience
• Ability to act as Banking Center vault custodian
• Strong verbal and written communication skills
• Critical thinking, decision making and problem solving skills
• Cyber security awareness to protect the digital environment, the Bank, and customers
• Ability to demonstrate core competencies for Relationship Banker III level

Responsibilities

• Develops rapport with customers, greeting customers by name and understanding account ownership types.
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution.
• Performs banking transactions including deposits and loan payments, cash verification, check cashing, money orders and treasurer’s checks.
• Safeguards customer trust by upholding confidentiality.
• Must comply with all required laws, regulations, policies and procedures.
• Timely completion of all learning activities.
• Actively participate in Banking Center meetings and coaching sessions.
• Fulfills all Banking Center opening and closing activities.
• Introduces and advises on deposit and consumer loan products to meet customer needs.
• Proficient in determining customers’ financial needs and referrals to other business lines.
• Maintains knowledge of Bank products and services and seeks development needs.
• Assists customers in preparing loan applications for home equity and other consumer loans.
• Participation in community groups and events.
• Additional duties as assigned.
• Responsible for providing overrides and mentoring RB I and II staff.

Skills

Customer service

Mentoring

Communication

Problem solving

Security awareness

Confidentiality

Banking software

Education

Bachelor's degree

NMLS registration

Notary Public

Job description

Mutual Bancorp and its Subsidiaries is seeking a Relationship Banker III to deliver exceptional customer care in a Cape Cod Retail Banking Center. You will handle daily transactions, inquiries, problem resolution and mentor RB I and RB II staff.

You will promote deposit and loan products, maintain confidentiality, and uphold banking policies. The role emphasizes customer relationship building and knowledge of bank services, with opportunities for growth and community involvement.