Relationship Banker I: Build Client Relationships

U.S. Bank; Los Angeles (CA); On-site; USD 32,000 - 43,000; Full time

Benefits offered by this job

Healthcare

401(k) plan

Paid vacation

Parental leave

Sick leave

Disability insurance

Job summary

U.S. Bank is seeking a Relationship Banker at our Los Angeles area location. You will build relationships with customers, assess banking needs, open accounts, and process basic transactions while guiding clients to digital solutions.

You will educate clients on products, collaborate with branch teammates, and help drive a seamless, personalized client experience. Prior retail banking exposure and a customer-focused mindset are valued.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up, asking questions and learning about their financial needs, and banking channel preferences.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Maintains a working knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Develops collaborative partnerships with branch team members and partners to best serve clients.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy.

Skills

Relationship building

Client communication

Customer service

Digital banking

Banking products knowledge

Team collaboration

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker at our Los Angeles area location. You will build relationships with customers, assess banking needs, open accounts, and process basic transactions while guiding clients to digital solutions.

You will educate clients on products, collaborate with branch teammates, and help drive a seamless, personalized client experience. Prior retail banking exposure and a customer-focused mindset are valued.