Relationship Banker: Growth & Customer Solutions

First National Bank Of Pennsylvania; Millvale (Allegheny County); On-site; USD 40,000 - 60,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Relationship Banker to support consumer banking transactions, account servicing and lending. The role focuses on executing branch leads, handling customer requests, and converting transactions into sales referrals under the guidance of branch management.

The candidate will work across locations in the market, maintain data quality, and comply with FNB policies and risk management practices while delivering strong service and solutions to customers.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level
• MS Excel - Intermediate Level
• MS PowerPoint - Basic Level
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.
• F.N.B. Corporation is committed to achieving superior levels of compliance by adhering to regulatory laws and guidelines.

Skills

Customer service

Communication

Organizational skills

Analytical skills

Attention to detail

Team collaboration

Sales aptitude

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank Of Pennsylvania is seeking a Relationship Banker to support consumer banking transactions, account servicing and lending. The role focuses on executing branch leads, handling customer requests, and converting transactions into sales referrals under the guidance of branch management.

The candidate will work across locations in the market, maintain data quality, and comply with FNB policies and risk management practices while delivering strong service and solutions to customers.