Branch Relationship Banker — Proactive Banking & Service

M&T Bank Corporation; Timonium (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

M&T Bank Corporation invites you to join their branch team in Timonium, MD, focusing on relationship management and proactive outreach to meet customer financial goals. You will assess customer needs, present suitable bank products, and support onboarding while maintaining high service standards.

The role emphasizes a client-centric approach within a regulated banking environment, requiring strong communication, organization, and adherence to risk controls. Equal opportunity employer.

Qualifications

• Strong verbal communication and interpersonal skills.
• Proven ability to demonstrate exceptional customer service.
• Well-organized individual with time management and prioritization skills.
• Demonstrated financial services product knowledge.
• Ability to communicate with tact and diplomacy with internal and external customers.
• Proficient with internet user-level technology.

Responsibilities

• Identify sales opportunities and conduct customer assessments and profiling.
• Conduct outreach, pre-call planning, appointments, and follow-up.
• Present product and service options based on customer needs.
• Educate clients on value-added products/services and address inquiries.
• Onboard new customers through outreach and ensure proper account setup.
• Maintain compliance with applicable risk controls and internal policies.

Skills

Verbal communication

Interpersonal skills

Customer service

Time management

Financial services knowledge

Diplomacy

Technology literacy

Education

High school diploma/GED

Associates degree

Notary public license

Job description

M&T Bank Corporation invites you to join their branch team in Timonium, MD, focusing on relationship management and proactive outreach to meet customer financial goals. You will assess customer needs, present suitable bank products, and support onboarding while maintaining high service standards.

The role emphasizes a client-centric approach within a regulated banking environment, requiring strong communication, organization, and adherence to risk controls. Equal opportunity employer.