Relationship Banker - Growth & Client Solutions

Bank of America; Montgomery Village (MD); On-site; USD 32,000 - 52,000; Full time

Job summary

Bank of America is seeking team-oriented professionals to engage clients in the lobby, educate them on self-service banking, and process cash transactions with accuracy. The role emphasizes building relationships, understanding clients' financial needs, and connecting them with appropriate solutions.

You will support a high-volume environment with a focus on exceptional client experience. Candidates should be customer-focused, adaptable, and capable of learning new platforms, while being able to

Qualifications

• Customer-focused, strong work ethic, and results-driven.
• Comfortable learning new information and technologies.
• Able to educate clients on self-service banking (ATM, online, mobile).
• Willing to work weekends and extended hours across multiple centers.

Responsibilities

• Engage clients in the lobby to educate and assist with self-service transactions.
• Process cash transactions accurately and efficiently for clients.
• Develop deep conversations to understand financial goals and refer to suitable solutions.
• Build relationships with clients to meet financial needs and drive client experience.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma or GED

Bachelor's Degree or Business/Finance-related Associate’s Degree

Job description

Bank of America is seeking team-oriented professionals to engage clients in the lobby, educate them on self-service banking, and process cash transactions with accuracy. The role emphasizes building relationships, understanding clients' financial needs, and connecting them with appropriate solutions.

You will support a high-volume environment with a focus on exceptional client experience. Candidates should be customer-focused, adaptable, and capable of learning new platforms, while being able to