Relationship Banker: Grow Trusted Client Relationships

Fairygodboss; Allentown (Lehigh County); On-site; USD 45,000 - 65,000; Full time

Job summary

Chase is seeking a Relationship Banker to represent our brand in the branch, delivering hospitality and financial solutions that meet clients' needs. You will acquire, manage, and retain relationships, using your knowledge to offer thoughtful solutions and ensure a high level of service.

Responsibilities include proactive client meetings, clear communication, and helping clients use digital tools like Chase Mobile App and ATMs. Compliance and product knowledge are essential to success.

Qualifications

• 1+ year of sales experience in Retail Banking, Financial Services, or other related industries with proven success in establishing new clients, deepening relationships, and delivering results.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Engage in clear, polite, consultative communication to understand and help clients, building trust - ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Sales experience

Excellent communication

Education

High school diploma

Job description

Chase is seeking a Relationship Banker to represent our brand in the branch, delivering hospitality and financial solutions that meet clients' needs. You will acquire, manage, and retain relationships, using your knowledge to offer thoughtful solutions and ensure a high level of service.

Responsibilities include proactive client meetings, clear communication, and helping clients use digital tools like Chase Mobile App and ATMs. Compliance and product knowledge are essential to success.