Relationship Banker: Grow Customer Relationships & Sales

First National Bank Of Pennsylvania; New Kensington (Westmoreland County); On-site; USD 42,000 - 64,000; Full time

Job summary

First National Bank Of Pennsylvania is seeking a Relationship Banker at our New Kensington area branch. The role focuses on delivering exceptional customer service, handling basic banking transactions, and identifying cross-sell opportunities.

You will work under the Branch Manager to meet weekly sales/referral goals, promote digital banking products, and maintain accurate customer data while following bank policies. This role may require travel across market locations.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and MS Word - Basic Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross‑selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

MS Word

MS Excel

MS PowerPoint

Sales

Banking knowledge

Credit product knowledge

Education

High School or GED

Job description

First National Bank Of Pennsylvania is seeking a Relationship Banker at our New Kensington area branch. The role focuses on delivering exceptional customer service, handling basic banking transactions, and identifying cross-sell opportunities.

You will work under the Branch Manager to meet weekly sales/referral goals, promote digital banking products, and maintain accurate customer data while following bank policies. This role may require travel across market locations.