Relationship Banker: Trusted Advisor & Growth Driver

M&T Bank; Hagerstown (MD); On-site; USD 28,309 - 47,182; Full time

Job summary

M&T Bank is seeking a qualified candidate for a key role focused on enhancing the customer experience in our Hagerstown branch. The ideal candidate will have at least 2 years of retail sales or customer service experience, demonstrating exceptional communication and service skills.

Responsibilities include identifying customer needs, conducting outreach for basic solutions, and ensuring compliance with operational standards. This position is essential in driving sales and service growth in the branch.

Qualifications

• 2+ years of proven retail sales or customer service experience.
• Strong verbal and written communication skills.
• Ability to demonstrate exceptional customer service.

Responsibilities

• Identify customers' needs and provide sales solutions.
• Complete basic research on customer profiles.
• Proactively reach out to clients to follow up on needs.

Skills

Retail sales experience

Customer service skills

Communication skills

Interpersonal skills

Time management

Financial services product knowledge

Education

High school diploma or equivalent (GED)

Associate’s degree

Job description

M&T Bank is seeking a qualified candidate for a key role focused on enhancing the customer experience in our Hagerstown branch. The ideal candidate will have at least 2 years of retail sales or customer service experience, demonstrating exceptional communication and service skills.

Responsibilities include identifying customer needs, conducting outreach for basic solutions, and ensuring compliance with operational standards. This position is essential in driving sales and service growth in the branch.