Relationship Banker: Grow Client Relationships & Sales

First National Bank; Lancaster (Lancaster County); On-site; USD 42,000 - 56,000; Full time

Job summary

First National Bank is seeking a Relationship Banker in Lancaster, PA. This role focuses on offering exceptional customer service, handling basic consumer banking transactions, and identifying opportunities to convert interactions into sales or referrals.

You will support branch operations under supervision and contribute to community banking efforts. The incumbent will engage customers, promote bank products, and utilize digital tools while maintaining data accuracy and adherence to policies.

Qualifications

• Excellent customer service and communication skills are required.
• Strong organizational, analytical, and interpersonal abilities are important.
• Detail-oriented with proficiency in standard office software is expected.

Responsibilities

• Promote the sales process by greeting customers and identifying service and product needs.
• Make recommendations in selling and cross-selling bank products and services.
• Identify and achieve weekly sales/referral goals as set by the Branch Manager.
• Incorporate FNB digital products into customer interactions.
• Maintain high data quality for referrals, customers, and applications.

Skills

Excellent customer service

Written and verbal communication

Organizational skills

Analytical abilities

Interpersonal abilities

Detail-oriented

Education

High School Diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank is seeking a Relationship Banker in Lancaster, PA. This role focuses on offering exceptional customer service, handling basic consumer banking transactions, and identifying opportunities to convert interactions into sales or referrals.

You will support branch operations under supervision and contribute to community banking efforts. The incumbent will engage customers, promote bank products, and utilize digital tools while maintaining data accuracy and adherence to policies.