Relationship Banker - Flexible Hours & Growth

Citizens Bank; Springfield (MA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical coverage

Dental plan

Vision plan

401K match

Tuition assistance

Flexible work arrangements

Education reimbursement

Wellness programs

Student loan discounts

Job summary

Citizens Bank in Massachusetts is hiring a Customer Service focused associate to help customers with spending, saving, borrowing and investing needs. You’ll use strong communication to understand goals and recommend tailored financial solutions while guiding customers through digital banking options.

You’ll collaborate with Wealth Management, Mortgage and Business Banking teams, make outbound calls to attract new customers, and ensure compliance with all policies while delivering friendly,

Qualifications

• High School diploma or GED required.
• 2 years of sales and customer service experience.
• Ability to effectively ask questions and identify needs to improve the customer relationship.
• Proven success with building relationships, and recommending and referring products and services through in-person and phone interactions.
• Demonstrated skills in using digital technology to support the delivery of business goals.

Responsibilities

• Provide recommendations and assist customers with financial solutions.
• Help customers with spending, saving, borrowing and investing needs.
• Introduce customers to digital and mobile banking apps and ATMs.
• Collaborate with Wealth Management, Mortgage and Business Banking teams.
• Make outbound calls to acquire new customers and schedule checkups.

Skills

Customer service

Sales

Communication

Problem solving

Education

High school diploma or GED

Job description

Citizens Bank in Massachusetts is hiring a Customer Service focused associate to help customers with spending, saving, borrowing and investing needs. You’ll use strong communication to understand goals and recommend tailored financial solutions while guiding customers through digital banking options.

You’ll collaborate with Wealth Management, Mortgage and Business Banking teams, make outbound calls to attract new customers, and ensure compliance with all policies while delivering friendly,