Relationship Banker: Elevate Clients’ Financial Lives

Bank of America; Durham (NC); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America in Durham, NC is seeking a customer‑focused associate to engage clients in the lobby and assist with transactions through self‑service channels such as mobile banking, online banking, or ATM.

You will process cash transactions, develop deep conversations to understand clients' financial priorities, and connect them with solutions that help achieve their goals, while following laws and delivering a positive client experience every day.

Qualifications

• Minimum education: High School Diploma or GED.
• Ability to learn banking products and self‑service tools.
• Strong communication and customer service mindset.

Responsibilities

• Engages clients in the lobby to educate and assist with self‑service resources.
• Processes cash transactions accurately and efficiently.
• Fosters deep conversations to understand financial priorities.
• Connects clients to solutions meeting financial goals.
• Manages client experience and adheres to laws and regulations.
• Supports relationship building with customers and teammates.
• Handles center traffic, appointments, and outbound calls.

Skills

Adaptability

Communication

Problem Solving

Relationship Building

Customer Focus

Time Management

Education

High School Diploma or GED

Job description

Bank of America in Durham, NC is seeking a customer‑focused associate to engage clients in the lobby and assist with transactions through self‑service channels such as mobile banking, online banking, or ATM.

You will process cash transactions, develop deep conversations to understand clients' financial priorities, and connect them with solutions that help achieve their goals, while following laws and delivering a positive client experience every day.