Relationship Banker: Elevate Client Experiences

Fairygodboss; Fox Lake (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Chase is seeking an Associate Relationship Banker to welcome clients and deliver thoughtful financial solutions in a branch setting. You will use banking solutions and technology to help clients, building lasting relationships through attentive service.

Responsibilities include engaging with clients, guiding them to products, and collaborating with team experts while adhering to banking policies and regulatory requirements.

Qualifications

• Ability to create memorable experiences for our clients - elevate the client experience.
• Excellent communication skills, both in person and over the phone, with proven ability to tailor features and benefits of products and services to clients with differing needs.
• Ability to quickly and effectively resolve client issues with attention to detail - providing consistent client experience.
• Operate within established risk parameters/tolerances and meet internal/external risk and compliance obligations, including completion of required training.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust - ask questions and listen to understand, anticipate their needs.
• Assist walk-in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Customer service

Communication skills

Regulatory/compliance know-how

Problem solving

Education

High school diploma or GED

Job description

Chase is seeking an Associate Relationship Banker to welcome clients and deliver thoughtful financial solutions in a branch setting. You will use banking solutions and technology to help clients, building lasting relationships through attentive service.

Responsibilities include engaging with clients, guiding them to products, and collaborating with team experts while adhering to banking policies and regulatory requirements.