Relationship Banker: Elevate Client Experiences

JPMorgan Chase; Cerritos (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase in California is seeking an Associate Banker to welcome clients and provide attentive service while offering banking solutions. You will build trusted relationships, educate clients on digital tools, and support daily branch operations.

In this role, you will help clients reach their financial goals, assist with account openings, and ensure compliance with banking policies in a fast-paced branch environment. A customer‑first mindset is essential.

Qualifications

• Client service experience or comparable experience.
• Ability to build trusted relationships with clients.
• Ability to engage clients and communicate clearly to understand and help.

Responsibilities

• Create a welcoming environment by greeting clients, managing lobby traffic with a tablet, checking clients into the waiting queue, and scheduling meetings.
• Exceed client expectations by servicing accounts, opening new accounts, and following policies and regulatory requirements.
• Educate clients on day-to-day banking, using Chase Mobile App, Chase.com, and ATMs for convenient access.
• Build relationships by listening, asking questions, showing empathy, and sharing product knowledge.
• Perform branch operations including cash handling and using cash devices in line with bank policies.

Skills

Client service

Relationship building

Effective communication

Problem solving

Team collaboration

Product knowledge

Learning new products

Education

High school diploma or GED

Job description

JPMorgan Chase in California is seeking an Associate Banker to welcome clients and provide attentive service while offering banking solutions. You will build trusted relationships, educate clients on digital tools, and support daily branch operations.

In this role, you will help clients reach their financial goals, assist with account openings, and ensure compliance with banking policies in a fast-paced branch environment. A customer‑first mindset is essential.