Relationship Banker: Elevate Client Experience & Financial Solutions

Bank of America; Saint Clair Shores (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Bank of America in the United States seeks a customer-focused associate to engage clients in the lobby, guide self-service banking, and process transactions accurately. You will conduct deep conversations to understand financial goals and connect clients to suitable solutions, while building trust and delivering exceptional service.

Ideal candidates are self-motivated, flexible to weekend/extended hours, and capable of learning new platforms.

Qualifications

• Enthusiastic self-starter with strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Confident in identifying solutions for new and existing clients.
• Able to learn and adapt to new information and technology platforms.
• Willing to work weekends and/or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and aims for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes and guidelines to act in clients' and bank's best interests, complying with laws.
• Grows knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls.
• Drives the client experience and ensures service quality.
• Manages cash responsibilities and transactions.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or business-relevant Associate's Degree

Job description

Bank of America in the United States seeks a customer-focused associate to engage clients in the lobby, guide self-service banking, and process transactions accurately. You will conduct deep conversations to understand financial goals and connect clients to suitable solutions, while building trust and delivering exceptional service.

Ideal candidates are self-motivated, flexible to weekend/extended hours, and capable of learning new platforms.