Relationship Banker: Elevate Client Banking & Solutions

Bank of America; Easley (SC); On-site; USD 35,000 - 45,000; Full time

Job summary

Bank of America in the United States is seeking a Client Service Associate to engage with clients in the lobby, educate on self-service options, and process cash transactions accurately. This role emphasizes building relationships, understanding client needs, and linking them to suitable financial solutions.

You will work with teams across lending, investments, and small business to expand knowledge and deliver a superior client experience. Weekend/extended hours may be required.

Qualifications

• Enthusiastic, motivated self-starter with a strong work ethic and focus on client interests.
• Collaborates to build relationships and deliver results for clients.
• Shows passion and drive to improve clients' financial lives.
• Confident identifying solutions for new and existing clients.
• Communicates clearly and confidently with all clients.
• Learns and adapts to new information and tech platforms.
• Educates clients on simple banking using self-service tools (ATM/online/mobile).
• Uses critical thinking and problem solving to meet client needs.
• Follows processes and guidelines to act in clients' and bank's best interest.
• Manages time and capacity efficiently.
• Willing to work weekends/extended hours as needed.

Responsibilities

• Engages clients in lobby to educate and assist with self-service banking.
• Processes cash transactions accurately and efficiently.
• Gathers client insights through deep conversations to tailor solutions.
• Connects clients to banking solutions to meet financial goals.
• Maintains risk culture and operational excellence in daily tasks.
• Grows knowledge by collaborating with experts in lending, small business, and investments.
• Manages center traffic, appointments, and outbound calls to drive experience.

Skills

Strong work ethic

Client focus

Communication

Problem solving

Time management

Cash handling

Adaptability

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in the United States is seeking a Client Service Associate to engage with clients in the lobby, educate on self-service options, and process cash transactions accurately. This role emphasizes building relationships, understanding client needs, and linking them to suitable financial solutions.

You will work with teams across lending, investments, and small business to expand knowledge and deliver a superior client experience. Weekend/extended hours may be required.