Relationship Banker: Elevate Client Experience & Banking

JPMorgan Chase & Co.; Washington (District of Columbia); On-site; USD 60,000 - 85,000; Full time

Job summary

JPMorgan Chase & Co. in Washington, DC, seeks an Associate Relationship Banker to welcome clients, understand financial needs, and offer thoughtful banking solutions using Chase mobile and digital tools.

You will contribute to a friendly, compliant branch environment and help clients navigate products with care. The role emphasizes outstanding communication, problem-solving, and relationship-building, with weekend/evening branch hours.

Qualifications

• Strong customer service orientation and ability to build trust.
• Clear communication in person and over the phone.
• Ability to explain banking features and benefits clearly.
• Adherence to banking policies and regulatory requirements.

Responsibilities

• Put clients first and deliver attentive, friendly service.
• Engage in consultative communication to identify needs.
• Assist walk-in and scheduled clients, in person or by phone.
• Educate clients on technology solutions like Chase Mobile App.
• Learn products quickly and connect clients to experts.
• Adhere to policies, procedures, and regulatory requirements.

Skills

Client service

Communication skills

Sales experience

Regulatory compliance

Education

High school diploma or GED

College degree (preferred)

Job description

JPMorgan Chase & Co. in Washington, DC, seeks an Associate Relationship Banker to welcome clients, understand financial needs, and offer thoughtful banking solutions using Chase mobile and digital tools.

You will contribute to a friendly, compliant branch environment and help clients navigate products with care. The role emphasizes outstanding communication, problem-solving, and relationship-building, with weekend/evening branch hours.