Relationship Banker: Customer‑Centric Sales & Service

First National Bank Of Pennsylvania; Florida; Vor Ort; USD 36.000 - 60.000; Vollzeit

Zusammenfassung

F.N.B. Corporation is seeking a Relationship Banker to support consumer banking transactions, account servicing, and lending within the Retail unit. The role emphasizes customer engagement, cross-selling bank products, and adherence to policies and core values.

The incumbent may work at various locations within the market and will follow standard branch procedures, while leveraging digital tools to enhance service delivery and referrals.

Qualifikationen

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures, consumer products and services.

Aufgaben

• Promotes the sales process through greeting customers, identifying customer service and product needs, leveraging sales leads, and outbound calling.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services.
• Identifies and achieves individual weekly sales/referral goals set by the Branch Manager.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain effective data quality for all referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Performs routine operational duties, including traditional teller transactions and other operational tasks according to established policies and procedures.
• Performs other related duties and projects as assigned.
• All employees have the responsibility and the accountability to serve as risk managers for their businesses by understanding, reporting, responding to, managing and monitoring the risk they encounter daily as required by F.N.B. Corporation’s risk management program.

Kenntnisse

Customer service

Communication

Organizational skills

Analytical skills

Interpersonal skills

Detail oriented

Sales awareness

Ausbildung

High School diploma or GED

Tools

MS Word

MS Excel

MS PowerPoint

Jobbeschreibung

F.N.B. Corporation is seeking a Relationship Banker to support consumer banking transactions, account servicing, and lending within the Retail unit. The role emphasizes customer engagement, cross-selling bank products, and adherence to policies and core values.

The incumbent may work at various locations within the market and will follow standard branch procedures, while leveraging digital tools to enhance service delivery and referrals.