Relationship Banker: Customer Banking Specialist

Regions Bank; Covington (TN); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Covington, Tennessee, is seeking a Relationship Banker I to deliver an exceptional customer experience on the cash line and by phone while helping customers improve their financial wellness. This entry-level role suits candidates with teller, limited banking, or retail sales experience who want growth and upward mobility.

As a member of the branch team you will process transactions, educate customers on digital banking, meet branch targets, and refer complex needs to specialists.

Qualifications

• High School Diploma or GED is required.
• Ability to work Saturdays as needed.
• Ability to handle cash and process cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• May conduct outbound phone calls using generated customer and prospect lead lists to educate customers on emerging technology and assist with meeting their financial needs.

Skills

Customer service

Cash handling

Communication skills

Digital banking offering education

Time management

Multi-tasking

Relationship-building

Attention to detail

Education

High School Diploma or GED

Tools

Computer literacy

Job description

Regions Bank in Covington, Tennessee, is seeking a Relationship Banker I to deliver an exceptional customer experience on the cash line and by phone while helping customers improve their financial wellness. This entry-level role suits candidates with teller, limited banking, or retail sales experience who want growth and upward mobility.

As a member of the branch team you will process transactions, educate customers on digital banking, meet branch targets, and refer complex needs to specialists.