Relationship Banker I — Customer Experience & Growth

Regions Bank; Nacogdoches (TX); On-site; USD 33,000 - 51,000; Full time

Job summary

Regions Bank is seeking a Relationship Banker I to deliver exceptional customer experiences on the cash line and over the phone while helping customers with everyday banking needs.

The role emphasizes building personal connections, processing transactions, and identifying customer needs to offer appropriate Regions solutions. Candidates with teller, limited banking, or retail sales experience are encouraged to apply for growth opportunities within Regions.

Qualifications

• Prior teller, limited banking, or some retail sales experience.
• Strong communication skills and ability to provide personalized customer service.

Responsibilities

• Provides a consistent optimal customer experience on the cash line while handling customers’ transactional needs, such as deposits, withdrawals, payments, and other typical teller transactions.
• Answers customer inquiries regarding products and services and fulfills basic servicing requests, such as new/replacement cards, information changes, PIN reset requests, reordering checks, and basic problem resolution.
• Develops relationships with customers, remaining well-informed about the customer’s relationship with the bank.
• Educates customers on standard consumer products and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Assists branch and fellow team members with basic tasks to aid in customer problem resolution.
• Refers customers to an internal team of experts when more complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.
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Skills

Customer service

Communication skills

Retail sales experience

Job description

Regions Bank is seeking a Relationship Banker I to deliver exceptional customer experiences on the cash line and over the phone while helping customers with everyday banking needs.

The role emphasizes building personal connections, processing transactions, and identifying customer needs to offer appropriate Regions solutions. Candidates with teller, limited banking, or retail sales experience are encouraged to apply for growth opportunities within Regions.