Relationship Banker: Client Solutions & Growth

Bank of America; Virginia; On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in Virginia is seeking a Client Experience Specialist to assist customers in-branch with everyday transactions and digital tools. You will guide clients through self-service options, ensure accuracy, and deliver a friendly, efficient service experience.

Ideal candidates are motivated, with strong communication, sales aptitude, and the ability to handle cash duties while upholding bank policies. The role requires flexibility for varied shifts and strong customer service focus.

Qualifications

• Experience in financial services or sales is preferred.
• Ability to educate clients on self-service banking tools.
• Strong interpersonal and communication skills.
• Comfort with achieving individual sales goals.

Responsibilities

• Engages clients in the lobby to assist with transactions via self-service resources.
• Educates clients on mobile, online banking and ATM usage.
• Manages cash and supports branch operations.
• Builds relationships to meet clients’ financial needs.
• Ensures compliance with bank policies and regulations.

Skills

Customer Focus

Relationship Building

Sales Experience

Communication Skills

Problem Solving

Adaptability

Education

High School Diploma or GED

Job description

Bank of America in Virginia is seeking a Client Experience Specialist to assist customers in-branch with everyday transactions and digital tools. You will guide clients through self-service options, ensure accuracy, and deliver a friendly, efficient service experience.

Ideal candidates are motivated, with strong communication, sales aptitude, and the ability to handle cash duties while upholding bank policies. The role requires flexibility for varied shifts and strong customer service focus.