Relationship Banker: Elevate Client Experience & Solutions

Bank of America; Virginia Beach (VA); On-site; USD 34,000 - 37,000; Full time

Job summary

Bank of America in the United States' Virginia Beach area is seeking a Client Service Associate to engage clients in the lobby and educate them on self-service options, such as mobile and online banking, or ATM transactions.

You will accurately process cash transactions, build relationships, and connect clients to solutions that meet their financial goals while following bank policies and regulatory guidelines. Weekend/extended hours may be required.

Qualifications

• Is an enthusiastic, highly motivated self-starter with a strong work ethic and intense focus on results.
• Collaborates effectively to build relationships and deliver client solutions.
• Able to learn and adapt to new information and technology platforms.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence
• Builds relationships with clients to meet financial needs
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
• Grows business knowledge and network by partnering with experts in small business, lending, and investments
• Manages financial center traffic, appointments, and outbound calls effectively
• Drives the client experience
• Manages cash responsibilities

Skills

Customer service focus

Cash handling experience

Sales skills

Self-service banking knowledge

Ability to learn new technology

Relationship building

Education

High School Diploma / GED

Bachelor's Degree or related Associate’s Degree such as business management/finance

Job description

Bank of America in the United States' Virginia Beach area is seeking a Client Service Associate to engage clients in the lobby and educate them on self-service options, such as mobile and online banking, or ATM transactions.

You will accurately process cash transactions, build relationships, and connect clients to solutions that meet their financial goals while following bank policies and regulatory guidelines. Weekend/extended hours may be required.