Client Relationship Banker — Drive Solutions & Growth

Bank of America; Richmond (VA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Competitive benefits

Job summary

Bank of America in Richmond, VA is hiring a client service associate to greet lobby clients and assist with self-service transactions via mobile, online banking, or ATM. You will accurately process cash transactions, discuss clients' priorities, and connect them with suitable solutions to meet financial goals while following all laws and bank guidelines.

This in-office role requires strong relationship skills, willingness to work weekends, and a commitment to delivering an excellent client

Qualifications

• High School diploma or equivalent required.
• Strong communication and relationship-building skills.
• Willingness to learn and adapt to new information and technology platforms.
• Ability to educate clients on self-service banking options.

Responsibilities

• Engages lobby clients to book/assist with self-service banking transactions.
• Accurately and efficiently process cash transactions for clients.
• Builds relationships to understand financial priorities and connect clients to solutions.
• Follow bank processes and regulations to ensure compliant service.
• Manage center traffic, appointments, and outbound calls to enhance client experience.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Richmond, VA is hiring a client service associate to greet lobby clients and assist with self-service transactions via mobile, online banking, or ATM. You will accurately process cash transactions, discuss clients' priorities, and connect them with suitable solutions to meet financial goals while following all laws and bank guidelines.

This in-office role requires strong relationship skills, willingness to work weekends, and a commitment to delivering an excellent client