Relationship Banker — Client-Centric & Tech-Savvy

J.P. Morgan Chase & Co.; Lititz (Lancaster County); On-site; USD 38,000 - 52,000; Full time

Job summary

JP Morgan Chase is seeking an Associate Banker to create a welcoming branch experience and deliver attentive service. You will greet clients, manage lobby flow, and use the Chase Mobile App, Chase.com, and ATMs to support everyday banking needs.

You will build trusted relationships by listening and guiding clients toward suitable solutions, while upholding regulatory requirements and collaborating with the branch team to help clients reach their financial goals.

Qualifications

• High school diploma or GED required.
• Experience in customer service is preferred.
• Ability to learn banking products and procedures quickly.

Responsibilities

• Create a welcoming environment by greeting clients and managing lobby flow with a tablet.
• Support account servicing and maintenance; assist with opening new accounts while following policies and regulations.
• Educate clients on day-to-day banking and self-service options like Chase Mobile App, Chase.com, and ATMs.
• Build relationships by listening, asking questions, and sharing product knowledge to help clients achieve financial goals.
• Handle branch operations and cash devices per bank policies and procedures.

Skills

Client-first service

Relationship building

Clear communication

Problem resolution

Team collaboration

Fast learner

Education

High school diploma or GED

Job description

JP Morgan Chase is seeking an Associate Banker to create a welcoming branch experience and deliver attentive service. You will greet clients, manage lobby flow, and use the Chase Mobile App, Chase.com, and ATMs to support everyday banking needs.

You will build trusted relationships by listening and guiding clients toward suitable solutions, while upholding regulatory requirements and collaborating with the branch team to help clients reach their financial goals.