Relationship Banker: Elevate Client Experiences & Solutions

JP Morgan Chase Bank; Grosse Pointe (MI); On-site; USD 42,000 - 56,000; Full time

Job summary

JP Morgan Chase's Chase branch is seeking an Associate Relationship Banker to welcome clients and provide tailored banking solutions using the latest digital tools. You will build lasting relationships by delivering personalized service, understanding financial needs, and guiding customers toward the right products.

In this role you will assist walk-in and scheduled clients in person and by phone, educate them on Chase Mobile App, Chase.com, and ATMs, and connect them with experts when needed,

Qualifications

• High school degree, GED, or foreign equivalent.
• Excellent communication, in person and over the phone.
• Ability to resolve client issues quickly with attention to detail.
• Ability to work branch hours including weekends and some evenings.

Responsibilities

• Put clients first with attentive, friendly service.
• Engage in clear, consultative communication to build trust.
• Assist walk-in and scheduled clients in person or by phone.
• Educate clients on Chase mobile app, Chase.com, and ATMs.
• Learn products and procedures and refer to specialists as needed.
• Adhere to banking policies and regulatory requirements.

Skills

Memorable service

Communication skills

Issue resolution

Risk & compliance

Flexible hours

Education

High school degree

College degree

Job description

JP Morgan Chase's Chase branch is seeking an Associate Relationship Banker to welcome clients and provide tailored banking solutions using the latest digital tools. You will build lasting relationships by delivering personalized service, understanding financial needs, and guiding customers toward the right products.

In this role you will assist walk-in and scheduled clients in person and by phone, educate them on Chase Mobile App, Chase.com, and ATMs, and connect them with experts when needed,